PRIVACY POLICY
PRIVACY POLICY
Wolfpack Coffee Roasters respects your privacy and is committed to protecting the personal information you share with us when you visit our website, place an order, create an account, contact us, or subscribe to our updates.
Information we collect
We may collect personal information such as your name, email address, phone number, billing and delivery address, order details, account details, and any message you send to us through our website or customer service channels.
We may also collect limited technical information when you use our website, such as browser type, device information, pages visited, referring pages, and cookie or analytics data. This helps us operate, protect, and improve the website.
How we use your information
We use personal information to:
- process and fulfil online orders;
- take payment and provide order confirmations;
- arrange delivery or pickup;
- respond to enquiries and customer support requests;
- manage customer accounts;
- send marketing emails or updates when you have subscribed or otherwise consented;
- improve our website, products, and customer experience;
- meet legal, tax, accounting, fraud prevention, and security obligations.
Marketing communications
If you subscribe to Wolfpack Coffee Roasters updates, we may send you marketing emails about products, offers, or news. You can opt out at any time by using the unsubscribe link in our emails or by contacting us.
Sharing information
We do not sell personal information. We may share information only where needed to operate the business, including with Shopify, payment processors, delivery and courier providers, email marketing services, website hosting providers, analytics services, professional advisers, or authorities where required by law.
Payment information
Payments are processed through secure third-party payment providers. Wolfpack Coffee Roasters does not store full credit card details on its own systems.
Cookies and analytics
Our website may use cookies and similar technologies to support core store functions, remember preferences, understand website traffic, improve performance, and support marketing or analytics. You can manage cookies through your browser settings, although some store features may not work properly if cookies are disabled.
Keeping information secure
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. No online service can be guaranteed to be completely secure, but we use appropriate systems and service providers to help protect customer information.
Accessing or correcting your information
You may contact us to request access to, or correction of, personal information we hold about you. We may need to verify your identity before responding to a request.
Contact
If you have questions about this privacy policy or how your personal information is handled, contact Wolfpack Coffee Roasters:
Wolfpack Coffee Roasters
10 Edwin Street
Mortlake NSW 2137
Australia
Last updated: 29 May 2026